Remote Support

Remote Support Hobart

In addition to our popular onsite repair service, we are also able to offer secure remote support. Remote support is the perfect solution for fixing smaller issues that may not warrant an onsite visit, or software issues like virus removal. Using our software, we are able to see your screen as if it was our own, and we take complete control of your computer to resolve your issues.

If you can visit a website, then you are half way to being able to have your computer looked at via remote support. Our technicians guide you through the very simple process to give us access, and then we do the rest.

All of our remote support services are on a “once off” basis, and neither our technicians nor other Hobart Computer Doctors staff are able to get access to your computer once the job has been completed.

Here Is How It Works

Call our office on (02) 6233 2333 and book a time with one of our friendly technicians.

We will call you at the specified time to connect to your computer and listen to your problem.

We will resolve your issues as quickly as possible, then get your to check you are happy with our work.

We then accept payment via credit card after the job is completed and your receipt is emailed to you.

What Can Be Fixed?

We can fix up most software issues including:

Virus Removal
Remove Popups
Fix Email Issues
Configure Backups
Install Programs
General Advice
Speed Up Computers
Some Windows Problems

What Can’t Be Fixed?

Some of the issues that require an onsite visit include:

Network and Internet Issues
Faulty or Damaged Parts
Computers That Wont Boot

Frequently Asked Questions

Is Your Service Secure?

Yes, we use 256bit encryption when we connect to your computer, which is the same standard as what is used by law enforcement and banks. You can monitor what we do on your computer and watch us work while talking to us over the phone.

Can Anyone Else See My Files?

No, the process is entirely safe. Once we disconnect from your computer we are unable to get access again without your permission.

What Are The Minimum Requirements?

You are required to have a reasonable internet connection (at least ADSL) that is working and functional. We only offer remote support on Windows or Mac machines, and you must have a working credit card for payment.

Genuine Customer Reviews

Lauren W

Hobart Computer Doctors have been amazing with their service in the past and this time also. From the first contact with phone staff, to the technicians and their excellent manner and expertise, I will always call Hobart Computer Doctors when I need assistance with my computer and have recommended them to my family and friends. Thanks for saving my computer from the Black Screen of Death!
Monica S

Knowing nothing about computers and a week before our wedding my computer crashed during typing our ceremony booklet. I was stressed. I rang Hobart Computer Doctors and Andrew came out straight away fixed the problem found my lost work and sat with me and explained how I could prevent the problem re-occurring. They came to my home I didn't have to leave my computer for days with strangers. Thank-you so much for saving me!! I have no hesitation in recommending you to everyone.
Andrea B

Computer Doctors is such an appropriate name. Everything you could ever ask for when recommending what is appropriate for your specific circumstances. The service was excellent and I learnt so much just by watching and listening. Thank you.
Tanya R

Dear Hobart Computer Doctors - thank you for your excellent help, solving all our issues in one go, I would recommend Hobart Computer Doctors to others. We especially recommend your technician Gopal to others. He was very knowledgeable, and the overall service by HCD was great value for money for us.
Elanor H

This company provides a first-class service. We've used the service twice and we've had the same technician both times. He is very personable, friendly, knowledgeable and efficient. The technicians come to your home which is an added bonus.
Mark W

I would not hesitate to recommend Hobart Computer Doctors. I found their online service to be of a very high standard with clear information provided. The technician who visited our home was prompt, polite and able to assist with our problem in a way that we found to be very welcoming and informative. I would definately use their service again.
Leanne R

Leanne R
I was so stressed when I had the problems with my computer and from the initial phone call you made me feel better. Very professional, very sympathetic, very calming. The guy that came to the house was excellent - he certainly knew his stuff and I would DEFINITELY RECOMMEND you to others. Thank you so much
Chris J

We had a major scare when our computer completely siezed up, rendering all our attempts to recover anything impossible. Fortunately, Mark had the skills and knowledge to retrieve all our data and return our computer to us in a much tidier state than before. All our company history was intact which was a wonderful result.
Amanda H

I found Hobart Computer Doctors professional, prompt and efficient. Highly recommend them to others. Thanks You...
Tina S

I found Computer Doctors to be an excellent service, everything was done in a prompt & excellent manner, I will be recommending Hobart Computer Doctors to my family and friends
Caroline C

I thought Andrew presented a very good image for your business and he appeared to me to be very honest, which is not often the case when dealing with some companies. I am Glad I rang Computer Doctors and will recommend them to my friends.
Vicki A

This is a very professional company that employs knowledgeable and friendly technicians who arrive on the time they have specified. I have been very pleased with the excellent service and advice given.
Melonie S

Very pleased with the service, worth every cent i spent, much easier than sending my computer back to the company, I recommend this service to anyone! Very happy customer! Thank you very much!
Glenda T

Tariq, the consultant I originally spoken to went above the call of duty to make sure that someone would be at my premises on the given day and time (2 days before Christmas). He even phoned me back to confirm when Gopal would call. Hobart Computer Doctors is what customer service means!!!!
Serena M

I was thoroughly satisfied from the onset of requesting a technician to the time and to the expertise and ability of the technician. I called on a Sunday which already was a difficult request I was pleasantly surprised not only in the process of booking and service but also in the cost. The entire experience was excellent. Thank you kindly.
Tess W

Great customer service! HCD fixed my laptop and were very friendly and polite. I was extremely impressed when, after being on hold to book an appointment and my phone disconnected the call, a rep called back immediately. Great work guys, thanks for your help!
Roy L

Hobart Computer Doctors offered a superb service at the right price, with friendly and efficient staff. I would recommend your services to all. Many many thanks for a job well done.
Steven H

The service provided by Hobart Computer Doctors was exceptional. We phoned in the morning and we had someone out by early evening. The technician advised us constantly of how he was travelling for time which left us able to do other tasks during the day. The technician was very good at fixing and identifying the problem, installing new antivirus software and generally making us feel comfortable in continuing to use computers without worry of further infections.... Thank you very much we can still now enjoy our computer..
Carol F

Hobart Computer Doctors responded to my call within 3 hours with a very skilled technician who resolved the problem. The technician was easy to communicate with and gave me quite a few hints on how to manage my system better. I have no hesitation in recommending this company.
Vicki D

One of the best and fastest computer services that i have used. Gopal was fantastic, he explained everything in terms that I could understand, and explained everything that he was doing, and surprise, surprise he did everything he promised ! I will recommending your service to everybody.
Geoff D

As an online business operator, down time means lost sales, I found Hobart Computer Doctors to be fast, polite, knowledgeable and reasonably priced.
Cass N

I would recommend Hobart Computer Doctors to anyone who wanted fast, reliable service. They turn up when they say they will, and follow through until the job is completed, with no hidden costs or fine print. I am 100 percent happy.
Gayle K

I found HCD easy to deal with as I have little computer knowledge. The technician explained in easy to understand language what he was doing and why.
Angela K

I thought your technician was helpful, patient and excellent. Keep up the great work!
Raquel R

Fantastic service! Very friendly and great customer service! Highly recommend Thank you.
Juliette P

The technician was punctual, friendly and very knowledgeable. He solved our software and hardware issues, even leaving us with his own 'loaner' modem while we waited for ours to be delivered. Professional and personal service.
Peter S

My wife and I have now used the services provided by Hobart Computer Doctors twice, and have been extremely happy with the professional and courteous service.